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oklab,var(--color-violet-950)30%,transparent)}}.dark\:stroke-green-950{stroke:var(--color-green-950)}.dark\:stroke-violet-950{stroke:var(--color-violet-950)}.dark\:text-\[\#1C1C1A\]{color:#1c1c1a}.dark\:text-\[\#A1A09A\]{color:#a1a09a}.dark\:text-\[\#EDEDEC\]{color:#ededec}.dark\:text-\[\#F61500\]{color:#f61500}.dark\:text-\[\#FF4433\]{color:#f43}.dark\:text-amber-100{color:var(--color-amber-100)}.dark\:text-amber-200{color:var(--color-amber-200)}.dark\:text-amber-300{color:var(--color-amber-300)}.dark\:text-amber-400{color:var(--color-amber-400)}.dark\:text-blue-100{color:var(--color-blue-100)}.dark\:text-blue-400{color:var(--color-blue-400)}.dark\:text-emerald-400{color:var(--color-emerald-400)}.dark\:text-green-400{color:var(--color-green-400)}.dark\:text-purple-400{color:var(--color-purple-400)}.dark\:text-red-100{color:var(--color-red-100)}.dark\:text-red-400{color:var(--color-red-400)}.dark\:shadow-\[inset_0px_0px_0px_1px_\#fffaed2d\]{--tw-shadow:inset 0px 0px 0px 1px var(--tw-shadow-color,#fffaed2d);box-shadow:var(--tw-inset-shadow),var(--tw-inset-ring-shadow),var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow)}.dark\:ring-green-950{--tw-ring-color:var(--color-green-950)}.dark\:ring-violet-950{--tw-ring-color:var(--color-violet-950)}.dark\:before\:border-\[\#3E3E3A\]:before{content:var(--tw-content);border-color:#3e3e3a}@media(hover:hover){.dark\:hover\:border-\[\#3E3E3A\]:hover{border-color:#3e3e3a}.dark\:hover\:border-\[\#62605b\]:hover{border-color:#62605b}.dark\:hover\:border-white:hover{border-color:var(--color-white)}.dark\:hover\:bg-white:hover{background-color:var(--color-white)}}}@starting-style{.starting\:translate-y-4{--tw-translate-y:calc(var(--spacing)*4);translate:var(--tw-translate-x)var(--tw-translate-y)}}@starting-style{.starting\:translate-y-6{--tw-translate-y:calc(var(--spacing)*6);translate:var(--tw-translate-x)var(--tw-translate-y)}}@starting-style{.starting\:opacity-0{opacity:0}}.\[\&\:\:-webkit-scrollbar\]\:hidden::-webkit-scrollbar{display:none}}.belter-mark{color:var(--text-black,#0a1616);align-items:center;gap:10px;text-decoration:none;display:inline-flex}.belter-mark .blob{background:var(--brand-gradient,linear-gradient(135deg,#c6fb4b 0%,#46fdae 100%));border-radius:999px;flex-shrink:0;width:28px;height:28px}.belter-mark .word{letter-spacing:-.02em;color:var(--text-black,#0a1616);font-size:18px;font-weight:500;font-family:var(--font-sans,inherit)}.belter-mark .tld{color:var(--text-grey-mid,#6b7280);font-weight:400}.belter-mark.on-dark .word{color:var(--text-on-dark,#fff)}.belter-mark.on-dark .tld{color:#ffffff80}.belter-mark--icon{justify-content:center}.dark .belter-mark:not(.on-dark) .word{color:var(--text-on-dark,#fff)}.dark .belter-mark:not(.on-dark) .tld{color:#ffffff80}:root{--brand-green:#46fdae;--brand-lime:#c6fb4b;--brand-gradient:linear-gradient(135deg,#46fdae 0%,#c6fb4b 100%);--text-black:#0a1616;--text-grey-dark:#555c5d;--text-grey-mid:#6f7779;--text-grey-light:#9da5a1;--ui-100:#f5f7f5;--ui-200:#ebefeb;--ui-300:#e4eae4;--ui-400:#cdd6cf;--ui-green-dark:#082615;--ui-agent-bubble:#0d493d;--bg-page-muted:#f5f7f5;--border-subtle:#ebefeb;--border-default:#cdd6cf;--coral:#fb8569;--band-yellow:#e5c231;--alert-red:#d14b2e;--stars:#ffb800;--note-bg:#fff9e3;--note-border:#e8d488;--note-tag:#8a6d00;--note-body:#5c4e10;--font-sans:"Aeonik","Inter Tight","Helvetica Neue",Arial,sans-serif;--font-mono:"Geist Mono","Inter Tight",monospace;--shadow-xs:0 1px 2px #0a16160a;--shadow-md:0 8px 24px #0a16160f,0 1px 2px #0a16160a;--shadow-lg:0 24px 64px #0a16161a,0 2px 6px #0a16160a;--shadow-card:0 1px 0 #0a16160a,0 12px 32px #0a16160f;--ease-shell:cubic-bezier(.2,.7,.2,1)}#sidebar.belter-shell,#sidebar.belter-shell.kt-drawer{background:var(--bg-page-muted)}.prail{background:var(--ui-green-dark);box-sizing:border-box;flex-direction:column;flex:none;align-items:center;gap:3px;width:70px;min-height:0;padding:16px 0 14px;display:flex}.prail-logo{flex:none;justify-content:center;align-items:center;margin-bottom:14px;display:flex}.prail-logo .belter-mark,.prail-logo a{width:32px;height:32px}.prail-logo .belter-mark .blob{border-radius:13px 15px 14px 12px;width:32px;height:32px}.prail-scroll{scrollbar-width:none;flex-direction:column;flex:auto;align-items:center;gap:3px;width:100%;min-height:0;padding:0 15px;display:flex;overflow:visible auto}.prail-scroll::-webkit-scrollbar{display:none}.pr-btn{color:#ffffff8c;width:40px;height:40px;transition:background .14s var(--ease-shell),color .14s var(--ease-shell);background:0 0;border:0;border-radius:11px;flex:none;justify-content:center;align-items:center;text-decoration:none;display:flex;position:relative}.pr-btn i{font-size:18px;line-height:1}.pr-btn:hover{color:#fff;background:#ffffff14}.pr-btn.active{color:#fff;background:#ffffff1f}.pr-btn.active:after{content:"";background:var(--brand-gradient);border-radius:99px;width:3px;height:22px;position:absolute;top:9px;left:-15px}.pr-pro{font:500 6.5px/1 var(--font-mono);letter-spacing:.06em;background:var(--brand-gradient);color:var(--text-black);text-transform:uppercase;border-radius:4px;padding:2px 3px;position:absolute;top:-3px;right:-6px}.pr-div{background:#ffffff1f;flex:none;width:28px;height:1px;margin:7px 0}.pr-avatar{color:#fff;width:34px;height:34px;font:500 12px/34px var(--font-sans);text-align:center;cursor:pointer;background:#ffffff24;border:0;border-radius:999px;flex:none;margin-top:auto;padding:0}.pr-avatar.sa-outline{box-shadow:0 0 0 2px var(--brand-green)}.pr-tip{background:var(--text-black);color:#fff;font:500 11.5px/1 var(--font-sans);white-space:nowrap;box-shadow:var(--shadow-md);z-index:50;pointer-events:none;opacity:0;visibility:hidden;transition:opacity .12s var(--ease-shell);border-radius:7px;padding:7px 10px;position:absolute;top:50%;left:52px;transform:translateY(-50%)}.pr-btn:hover .pr-tip{opacity:1;visibility:visible}.snv{background:var(--bg-page-muted);border-right:1px solid var(--border-subtle);box-sizing:border-box;flex-direction:column;flex:auto;width:220px;min-width:0;min-height:0;padding:16px 10px 12px;display:flex;overflow:hidden}.snv-hd{flex:none;align-items:center;gap:8px;padding:2px 8px 14px;display:flex}.snv-hd .t{font-family:var(--font-mono);letter-spacing:.1em;text-transform:uppercase;color:var(--text-grey-dark);font-size:10.5px;font-weight:500}.snv-hd i{color:var(--text-grey-dark);font-size:15px}.tag-pro{font-family:var(--font-mono);letter-spacing:.08em;background:var(--brand-gradient);color:var(--text-black);text-transform:uppercase;border-radius:5px;padding:2.5px 5px;font-size:8.5px;font-weight:500}.snv-scroll{flex-direction:column;flex:auto;gap:1px;min-height:0;display:flex;overflow-y:auto}.snv-enter{animation:snvSwap .18s var(--ease-shell)}@keyframes snvSwap{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media(prefers-reduced-motion:reduce){.snv-enter{animation:none}}.snv-item{font:400 13.5px/1.2 var(--font-sans);color:var(--text-grey-dark);transition:background .12s var(--ease-shell),border-color .12s var(--ease-shell);border:1px solid #0000;border-radius:8px;align-items:center;gap:9px;min-height:36px;padding:8px 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9px;text-decoration:none;display:flex}.snv-kid:hover{color:var(--text-black);background:#ffffffb3}.snv-kid.active{border-color:var(--border-subtle);box-shadow:var(--shadow-xs);color:var(--text-black);background:#fff;font-weight:500}.snv-grp{font-family:var(--font-mono);letter-spacing:.1em;text-transform:uppercase;color:var(--text-grey-light);padding:16px 10px 6px;font-size:9.5px}.snv-grp:first-child{padding-top:0}.snv-empty{border:1px solid var(--border-subtle);font:500 13px/1.2 var(--font-sans);color:var(--text-black);box-shadow:var(--shadow-xs);background:#fff;border-radius:8px;align-items:center;gap:8px;margin:4px 0;padding:10px 12px;text-decoration:none;display:flex}.snv-empty:hover{border-color:var(--text-black)}.b-on{font:500 10px/1 var(--font-sans);color:#0b6b43;background:#e9fcf2;border:1px solid #bce9cf;border-radius:99px;padding:3.5px 8px}.b-setup{font:500 10px/1 var(--font-sans);color:#8a6d00;background:#fff7d6;border:1px solid #f2e4a0;border-radius:99px;padding:3.5px 8px}.b-new{font:500 10px/1 var(--font-sans);color:#0b6b43;background:#e9fcf2;border:1px solid #bce9cf;border-radius:99px;padding:3.5px 8px}.b-count{font:500 10px/1 var(--font-sans);color:var(--brand-green);background:var(--text-black);border-radius:99px;padding:4px 7px}.ao{border-top:1px solid var(--ui-300);flex:none;margin-top:8px;padding-top:10px}.ao .snv-grp{padding-top:2px}.ao-row{font:400 12.5px/1.2 var(--font-sans);color:var(--text-grey-dark);border:1px solid #0000;border-radius:8px;align-items:center;gap:9px;min-height:36px;padding:7px 10px;text-decoration:none;display:flex}.ao-row:hover{background:#ffffffb3}.ao-row .b-on{margin-left:auto}.ao-row.locked{border:1px dashed var(--border-default);color:var(--text-grey-light);cursor:pointer;margin:2px 0}.ao-row.locked i{color:var(--text-grey-light)}.ao-row .lock-ico{margin-left:auto;font-size:12px}.ao-pop{z-index:50;border:1px solid var(--border-subtle);box-shadow:var(--shadow-lg);background:#fff;border-radius:14px;margin-bottom:6px;padding:12px;position:absolute;bottom:100%;left:0;right:0}.ao-pop h4{font:500 14px/1.3 var(--font-sans);color:var(--text-black);margin:0 0 6px}.ao-pop p{font:400 12.5px/1.45 var(--font-sans);color:var(--text-grey-mid);margin:0 0 12px}.btn-pri{font:500 13.5px/1 var(--font-sans);color:var(--text-black);background:var(--brand-gradient);cursor:pointer;border:0;border-radius:8px;justify-content:center;align-items:center;gap:8px;width:100%;padding:12px 15px;text-decoration:none;display:inline-flex}.btn-ghost{border:1px solid var(--border-subtle);font:500 12.5px/1 var(--font-sans);color:var(--text-grey-dark);cursor:pointer;background:#fff;border-radius:8px;align-items:center;gap:7px;padding:9px 12px;text-decoration:none;display:inline-flex}.btn-ghost:hover{border-color:var(--text-black);color:var(--text-black)}.status-pill{font:500 11.5px/1 var(--font-sans);text-transform:capitalize;border-radius:999px;align-items:center;gap:6px;padding:5px 10px;display:inline-flex}.status-pill:before{content:"";background:currentColor;border-radius:99px;width:6px;height:6px}.status-pill.open{color:#2456a6;background:#e8f1ff}.status-pill.pending{color:#8a6d00;background:#fff7d6}.status-pill.resolved{color:#0b6b43;background:#e9fcf2}.shell-pop{box-shadow:var(--shadow-lg);border:1px solid var(--border-subtle);z-index:105;background:#fff;border-radius:14px;width:280px;padding:8px}.shell-pop-id{align-items:center;gap:10px;padding:8px 10px 12px;display:flex}.shell-pop-av{background:var(--ui-green-dark);color:#fff;width:38px;height:38px;font:500 13px/38px var(--font-sans);text-align:center;border-radius:999px;flex:none}.shell-pop-name{font:500 13.5px/1.2 var(--font-sans);color:var(--text-black);align-items:center;gap:6px;display:flex}.shell-pop-email{font:400 11.5px/1.3 var(--font-sans);color:var(--text-grey-mid);margin-top:3px}.shell-pop-div{background:var(--border-subtle);height:1px;margin:6px 4px}.shell-pop-item{font:400 13px/1.2 var(--font-sans);color:var(--text-grey-dark);cursor:pointer;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:10px;width:100%;padding:9px 10px;text-decoration:none;display:flex}.shell-pop-item:hover{background:var(--ui-100);color:var(--text-black)}.shell-pop-item.danger{color:var(--alert-red)}.shell-pop-item.danger:hover{color:var(--alert-red);background:#d14b2e0f}.belter-mobile-header{border-bottom:1px solid var(--border-subtle);background:#fff}.belter-menu-btn{width:40px;height:40px;color:var(--text-black);cursor:pointer;background:0 0;border:0;border-radius:10px;justify-content:center;align-items:center;display:inline-flex}.belter-menu-btn:hover{background:var(--ui-100)}@media(max-width:1023px){#sidebar.belter-shell{box-shadow:var(--shadow-lg);transition:transform .26s var(--ease-shell)}.snv-item,.ao-row,.snv-kid{min-height:44px}.kt-drawer-backdrop,[data-kt-drawer-backdrop=true]{background:#08261559!important}}.conv-page{background:var(--bg-page-muted);box-sizing:border-box;min-height:100%;padding:20px 24px 32px}.conv-verdict{box-shadow:var(--shadow-card);background:#fff;border-radius:16px;margin-bottom:14px;padding:16px 20px}.conv-verdict.collapsed{padding:12px 20px}.conv-verdict-row1{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.conv-verdict-back{font:500 12.5px/1 var(--font-sans);color:var(--text-grey-mid);flex:none;text-decoration:none}.conv-verdict-back:hover{color:var(--text-black)}.conv-verdict-sep{background:var(--ui-200);flex:none;width:1px;height:16px}.conv-verdict-title{font:500 17px/1.2 var(--font-sans);color:var(--text-black);margin:0}.conv-verdict-meta{font:400 11px/1 var(--font-mono);color:var(--text-grey-light);letter-spacing:.02em}.conv-verdict-actions{flex-wrap:wrap;align-items:center;gap:8px;margin-left:auto;display:flex}.conv-verdict-row2{border-top:1px solid var(--border-subtle);transition:opacity .18s var(--ease-shell),max-height .18s var(--ease-shell);align-items:flex-start;gap:16px;margin-top:14px;padding-top:14px;display:flex;overflow:hidden}.conv-verdict.collapsed .conv-verdict-row2{display:none}.conv-summary{min-width:0;font:400 13px/1.5 var(--font-sans);color:var(--text-grey-mid);-webkit-line-clamp:2;-webkit-box-orient:vertical;flex:1;display:-webkit-box;overflow:hidden}.conv-chips{flex-wrap:wrap;flex:none;gap:8px;display:flex}.conv-chip{background:var(--ui-100);color:var(--text-black);cursor:pointer;font:500 12px/1 var(--font-sans);border:0;border-radius:10px;align-items:center;gap:8px;padding:8px 12px;text-decoration:none;display:flex}.conv-chip:hover{background:var(--ui-200)}.conv-chip-ring{width:26px;height:26px;font:500 10px/1 var(--font-sans);border-radius:999px;flex:none;justify-content:center;align-items:center;display:flex}.conv-chip-ring.band-hi{color:#0b6b43;background:#ddfbea}.conv-chip-ring.band-b{color:#2456a6;background:#e8f1ff}.conv-chip-ring.band-mid{color:#8a6d00;background:#fff3c4}.conv-chip-ring.band-lo{color:#9a3a22;background:#fb856933}.conv-chip-ring.empty{background:var(--ui-200);color:var(--text-grey-light)}.conv-chip.shimmer .conv-chip-ring{animation:1.4s ease-in-out infinite convShimmer}@keyframes convShimmer{0%,to{opacity:.55}50%{opacity:1}}.conv-layout{grid-template-columns:1fr 372px;align-items:start;gap:14px;display:grid}.conv-chat{box-shadow:var(--shadow-xs);border:1px solid var(--border-subtle);background:#fff;border-radius:14px;flex-direction:column;min-height:480px;max-height:calc(100vh - 220px);display:flex;overflow:hidden}.conv-customer{border-bottom:1px solid var(--border-subtle);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:14px 18px;display:flex}.conv-av{background:var(--ui-green-dark);width:36px;height:36px;color:var(--brand-green);font:500 13px/36px var(--font-sans);text-align:center;border-radius:999px;flex:none}.conv-av.sm{width:28px;height:28px;font-size:11px;line-height:28px}.conv-customer-name{font:500 13.5px/1.2 var(--font-sans);color:var(--text-black)}.conv-customer-email{font:400 11.5px/1.3 var(--font-sans);color:var(--text-grey-mid)}.conv-rec{background:var(--ui-100);border-radius:999px;align-items:center;gap:10px;padding:6px 12px 6px 6px;display:flex}.conv-rec-play{background:var(--text-black);color:#fff;cursor:pointer;border:0;border-radius:999px;flex:none;justify-content:center;align-items:center;width:26px;height:26px;display:flex}.conv-rec audio{max-width:180px;height:28px}.conv-thread{background:#fcfdfc;flex-direction:column;flex:auto;gap:14px;min-height:0;padding:18px;display:flex;overflow-y:auto}.conv-load-more{font:500 12px/1 var(--font-sans);color:var(--text-grey-dark);border:1px solid var(--border-subtle);cursor:pointer;background:#fff;border-radius:999px;align-self:center;padding:8px 14px}.conv-msg{align-items:flex-end;gap:10px;max-width:100%;display:flex}.conv-msg.out{justify-content:flex-end}.conv-msg .conv-bubble-wrap{flex-direction:column;min-width:0;max-width:min(420px,100% - 38px);display:flex}.conv-msg.out .conv-bubble-wrap{align-items:flex-end}.conv-bubble{max-width:100%;font:400 13px/1.5 var(--font-sans);white-space:pre-wrap;word-break:break-word;padding:10px 14px}.conv-msg.in .conv-bubble:not(.note){border:1px solid var(--border-subtle);color:var(--text-grey-dark);background:#fff;border-radius:4px 14px 14px}.conv-msg.out .conv-bubble:not(.note){background:var(--ui-agent-bubble);color:#ffffffeb;border-radius:14px 4px 14px 14px}.conv-bubble.note,.conv-msg.out .conv-bubble.note,.conv-msg.in .conv-bubble.note{background:var(--note-bg);border:1px dashed var(--note-border);color:var(--note-body);border-radius:12px;font-size:12.5px}.conv-note-tag{font:500 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0;border:0;outline:none}table.si-ov-mo{border-collapse:collapse;width:100%}.si-ov-mo th{font-family:var(--si-font-mono);letter-spacing:.09em;text-transform:uppercase;color:var(--si-text-grey-light);text-align:left;border-bottom:1px solid var(--si-border-subtle);padding:10px 18px;font-size:10px;font-weight:500}.si-ov-mo td{border-bottom:1px solid var(--si-border-subtle);font:400 13.5px/1.35 var(--si-font-sans);vertical-align:middle;padding:13px 18px}.si-ov-mo tr:last-child td{border-bottom:0}.si-ov-mo tr.si-ov-rowlink{cursor:pointer}.si-ov-mo tr.si-ov-rowlink:hover td{background:var(--si-ui-100)}.si-ov-mo .si-ov-subj{max-width:300px;font-weight:500}.si-ov-mo .si-ov-subj .si-ov-ch{font:400 11.5px/1.3 var(--si-font-sans);color:var(--si-text-grey-light);margin-top:3px;display:block}.si-ov-mo .si-ov-reason{color:var(--si-text-grey-mid);-webkit-line-clamp:2;-webkit-box-orient:vertical;max-width:360px;font-size:12.5px;display:-webkit-box;overflow:hidden}.si-ov-intent{font:500 11.5px/1 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var(--si-ease);border-radius:7px;align-items:center;padding-left:10px;display:flex}.si-ov-fn-bar.won{background:var(--si-brand-gradient);color:var(--si-text-black)}.si-ov-fn-bar.lost{background:var(--si-coral);color:#4a1505}.si-ov-fn-conv{font:400 11.5px/1.2 var(--si-font-sans);color:var(--si-text-grey-light)}.si-ov-fn-split{border-top:1px dashed var(--si-border-subtle);grid-template-columns:96px 1fr;gap:12px;margin-top:14px;padding-top:14px;display:grid}.si-ov-stack{margin-bottom:18px}.si-ov-stack .si-ov-st-hd{font:500 12.5px/1.2 var(--si-font-sans);justify-content:space-between;margin-bottom:7px;display:flex}.si-ov-stack .si-ov-st-hd span{color:var(--si-text-grey-light);font-weight:400}.si-ov-st-bar{border-radius:7px;height:26px;display:flex;overflow:hidden}.si-ov-st-bar i{height:100%;display:block}.si-ov-legend{flex-wrap:wrap;gap:10px 14px;margin-top:8px;display:flex}.si-ov-lg{font:400 11.5px/1 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